Return Policy for Salvation Relief

At Salvation Relief, your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a no questions asked return and refund policy to ensure a hassle-free experience.
 

Eligibility for Returns

• Time Frame: Items must be returned within 30 days of the purchase date.

• Condition: Products must be in their original, unused condition with all packaging intact, including any tags, labels, and original protective packaging.

• Proof of Purchase: A receipt, order confirmation, or other proof of purchase is required for all returns to verify the transaction.
   

Non-Returnable Items

• Customized or Personalized Products: Any items that have been customized or personalized according to customer specifications cannot be returned.

• Final Sale Items: Products marked as final sale are non-returnable and cannot be refunded or exchanged.

Return Process

1. Initiate a Return:

   • Contact our customer service team at info@salvationrelief.com with your order details and reason for return.

   • Our team will provide you with a Return Merchandise Authorization (RMA) number, which must be included with your return package.

2. Prepare Your Return:

   • Repack the item securely in its original packaging, including all documentation, parts, and accessories that were originally included.

   • Ensure the RMA number is clearly indicated on the package to facilitate the return process.

3. Shipping Your Return:

   • Ship the package to the following address:

     Salvation Relief Returns
     2595 East Chandler Ave
     Las Vegas, NV 89120

   • Customers are responsible for return shipping costs. We recommend using a trackable shipping method and purchasing shipping insurance, as Salvation Relief is not responsible for items lost or damaged during return shipping.

Refunds

• Inspection and Processing: Once we receive and inspect your returned item, we will process your refund within 5-7 business days. You will receive a notification email once your return has been processed.

• Method of Refund: Refunds will be issued to the original method of payment. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

• Shipping Charges: Original shipping charges are non-refundable unless the return is due to a defect or error on our part.

Exchanges

• Exchange Process: If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item. This ensures that you receive your new item as quickly as possible.

• Product Availability: Exchanges are subject to product availability. If the item you wish to exchange for is out of stock, you will be notified, and other options will be provided.

Damaged or Defective Items

• Immediate Reporting: If you receive a damaged or defective item, please contact us immediately at info@salvationrelief.com with your order details and a description of the issue. Include photos of the damage or defect if possible.

• Resolution Options: We will work with you to resolve the problem promptly, which may include providing a replacement item, issuing a full refund, or offering an alternative solution.

Customer Satisfaction Guarantee

Your satisfaction is guaranteed. If for any reason you are not happy with your purchase, simply return the item within 30 days for a full refund – no questions asked.

Contact Information

For any questions, assistance with your return, or further information about our return policy, please contact our customer service team:

Email: info@salvationrelief.com
Phone: 888-394-7599
Website: www.salvationrelief.com

Mailing Address:
Salvation Relief Customer Service
2595 East Chandler Ave
Las Vegas, NV 89120

We value your business and are dedicated to providing you with the highest quality products and exceptional customer service. Thank you for choosing Salvation Relief! Stay active, stay pain-free!